Tens of hundreds of AT&T prospects reported problems with their cellphone service on Thursday morning, with a map of the outage displaying folks affected throughout the U.S.
Clients of different networks additionally stated they skilled issues, however rival carriers Verizon, T-Cell and UScellular stated their networks had been operational and famous that their customers had been in all probability having issue reaching folks on AT&T’s community.
At about 11 a.m. ET on Thursday, AT&T said it had made progress in restoring its community. By mid-afternoon, it said service had been totally restored.
“Now we have restored wi-fi service to all our affected prospects,” AT&T stated in a press release at 3:10 p.m. ET. “We sincerely apologize to them. Protecting our prospects related stays our high precedence, and we’re taking steps to make sure our prospects don’t expertise this once more sooner or later.”
Later Thursday night time, the corporate attributed the outage to a software program bug.
“Based mostly on our preliminary overview, we consider that at the moment’s outage was brought on by the appliance and execution of an incorrect course of used as we had been increasing our community, not a cyber assault,” the corporate said on its website. “We’re persevering with our evaluation of at the moment’s outage to make sure we preserve delivering the service that our prospects deserve.”
Here’s a take a look at the areas that had been affected through the outage.
AT&T outage map
Downdetector had about 40,000 experiences of service points from AT&T prospects at round midday Jap Time, down from a peak of greater than 70,000 experiences. Many of the complaints had been targeted on issues with cellphones or wi-fi service.
Outages had been highest in Houston, San Antonio, Austin, Chicago, New York, Miami, Dallas, Atlanta and Indianapolis, in response to Downdetector.
What prompted the AT&T outage?
The corporate attributed the outage to a software bug.
The outage snarled 911 facilities, with some regulation enforcement officers noting that some folks had been calling the emergency quantity to check whether or not their telephones labored.
Officers urged folks to chorus from calling 911 to check their telephones.
“Many 911 facilities within the state are getting flooded w/ calls from folks making an attempt to see if 911 works from their cellphone. Please don’t do that,” the Massachusetts State Police wrote on X, the previous Twitter.
Taylor Johnston contributed to this report.
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