New York launches probe into nationwide AT&T community outage

New York prosecutors stated Thursday they’re opening an investigation right into a wi-fi community outage earlier this month that left thousands of AT&T customers throughout the U.S. with out cellphone service for roughly 12 hours.

The February 22 outage, which additionally affected some Shopper Mobile, T-Cell, UScellular and Verizon subscribers, led to widespread frustration by telephone customers and briefly disrupted 911 service in some communities. 

“Nationwide outages are usually not simply an inconvenience, they are often harmful, and it is important that we defend shoppers when an outage happens,” New York Legal professional Common Letitia James stated in an announcement asserting the probe and welcoming shoppers within the state whose telephone service was interrupted to file a grievance.

AT&T apologized this week for the community disruption and supplied a $5 credit to customers. The credit score will routinely be utilized to their accounts, however AT&T Enterprise, AT&T Pay as you go and Cricket prospects are ineligible for reimbursement.