Uber’s CEO says that is the most typical cause drivers cancel on prospects

Uber CEO Dara Khosrowshahi mentioned the prime offender behind driver cancellations are journeys to undesired locations. 

In an interview with “CBS Mornings” on Thursday, Khosrowshahi mentioned driver cancellations had been extra prevalent when drivers had been unaware of the meant vacation spot.  

“That is the most typical cause for cancellation. It is a vacation spot that they did not need to go to,” mentioned Khosrowshahi. 

The power to know the vacation spot earlier than accepting a trip was probably the most requested characteristic by drivers, he mentioned. Uber launched the choice for upfront vacation spot disclosure to scale back cancellations ensuing from reluctance to journey to particular areas. 

Resulting from rules pertaining to fares in New York Metropolis, nonetheless, the upfront vacation spot characteristic isn’t accessible to drivers there, he mentioned. However the characteristic is accessible throughout different components of the nation. 

Khosrowshahi revealed plans to leverage artificial intelligence to enhance the corporate’s providers and create extra personalised and human-like interactions with customers. He mentioned that whereas Uber already makes use of AI for calculating estimated arrival occasions and providing service alternatives, the emergence of a brand new technology of AI, often called generative AI, will revolutionize Uber’s strategy to person interactions by making a extra human expertise. 

“I believe in a humorous method, AI goes to permit Uber to be extra human in our interactions with you. All the communications are going to be far more personalised,” Khosrowshahi mentioned. “Proper now, the communications are commonplace. … There is a little bit of personalization. The subsequent technology AI goes to create a private relationship between Uber and also you.”