The science of worsening on-line habits

On-line anonymity has made it straightforward, and depressingly frequent, to be nasty with out worry of repercussions – an absence of restraint that psychologists name on-line disinhibition impact, or ODE. Correspondent David Pogue talks with consultants who talk about why exchanges on the Web can devolve into hateful, spiteful rages and name-calling that might by no means be socially acceptable when speaking face-to-face. (Initially broadcast October 16, 2022.)